Comics-scifi_collectibles Is a Volunteer Community Mentor.
@rona_phel You should be able to reach a live agent at the number I have in step 8, if you are just getting a recording at that number please let me know.
You will call eBay in step 8. You only need to call if the hacker used your account to buy or sell an item.
#1 Run a full scan with your virus software to remove any spyware from your computer.
#2 Go to my eBay> account> addresses and make sure that all information is correct including your cell phone number and registered email
https://accountsettings.ebay.com/uas/addresses
#3 My eBay> account> communication prefrences> delivery options make sure that ALL of the email addresses are correct.
https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextNotificationPreferences&ssPage...
#4 Change your passwords and secret questions. My ebay> account> sign in and security
https://accounts.ebay.com/acctsec/security-center
#5 You can check here to see if there are any logins that you do not recognize. Once you change your password it should log you out of all devices. https://signinalert.ebay.com/sgninalrt/sessions
#6 Secure your PayPal and email accounts. Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay, your email, and PayPal. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.
#7 If you allowed "quicker checkout" on eBay or other websites (not recommended) you can disable that by logging in to PayPal
Once you log into paypal>
To turn this feature off, follow the steps below:
Click the Settings icon next to "Log out."
Click Edit next to "Stay logged in for faster purchases."
Click Log out beside the device to turn off One Touch
#8 Calling is the only way to report hacked accounts for security reasons.
IF you are outside the US or Canada you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
This is where you can ask eBay to remove any transactions from your account and refund your money. Be sure to ask for a credit for sellers fees if the hacker used your account to sell any items.
#9 If you are a seller then be sure to check the email address on any listings as hackers will often change this so that funds from sales go to their PayPal account and not yours. If you are now receiving payouts via managed payments this is one less thing to worry about.
#10 For extra protection consider turning on two-step verification. It's towards the bottom of this page:
https://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayPersonalInfo&gbh=1&ssPageName=STRK:ME:...
