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agreeing to cancelling a sale

A buyer made an offer for my item, I accepted it and now the buyer has asked if he can cancel because this item is too  expensive to collect.  I said yes, but ebay has said he is too late to cancel , ask the seller to cancel.  I have been told by the ebay system that I can't     

Screenshot 2022-04-16 at 19.35.39.png

 It wasn't a fixed bid, it was an offer.     Any ideas on how to move forward with this?

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agreeing to cancelling a sale

Go to the transaction in your sold item.  From the drop down list select Cancel and see if you can do it by going that direction.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
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agreeing to cancelling a sale

Thank you for your helpful advice.  I managed to chat with a customer service person and get it sorted in the end.  😊   Kind regards and Happy Easter.

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