a Buyer wants to return a "Parts or repair item"

[peakshadow]

Parts or repair was indicated in both the title and the description.  She wants to return because it doesn't work! (Duh!  Of course it doesn't work that why it was so cheap!) Now what?  Help! Do I have any legs to stand on? This is an item that weighs 15# so costs a bundle to pay for return, what would you do? Help!

[comics-scifi-collectibles]

@peakshadow  unfortunately this happens sometimes with for parts items.   That's why I would never list an item for parts or repair.   

This is how the mbg works >>

If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.  

The eBay Money Back Guarantee overrules your returns policy.   Your return policy only applies if the buyer files a buyer's remorse return:  Doesn't fit, changed mind, etc.  

If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&quer...

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns.  The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection: 
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Sel...