Wrong screen on sellers end

[bonnielassies]

I sold an item, I did have 3 colors to choose from but only one color left. A buyer bought it & when it arrived, they said it was the wrong color. I checked my page of the sale & the color I sent was the color that showed up on my seller page.

Buyer insisted that I sent the wrong color & on the buyers page it listed another color than the one they got.

I did see that page & it did show another color from what I had.

I told buyer I would refund when it was sent back, but not the shipping price.

Ebay refuned both shipping price & item price after I told ebay about the problem.

Now I'm unable to contact ebay

[jame234]

The buyer has eBay's Money Back Guarantee for item not as described.  The seller should respond with a prepaid return shipping label and once item is received back, issue a full refund including shipping.  Since you did not resolve the issue, eBay allowed the buyer to keep the item and get a refund.  This happens when a seller has a No Return Policy or seller did not resolve the issue as stated.  Calling eBay will not change the outcome.  eBay rules in favor of the buyer with these disputes.

If you still want to contact eBay use the Help and Contact link on this page.