cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong item

Bought an item for China. It was mis-advertised and didn't fit. Back and forth with the seller who keeps saying they are going to resolve but nothing happening. 

Started a return but the seller told me that they couldn't issue a partial refund since there was an outstanding

return.

Cancelled the return and now don't know how to get Ebay to review since the return is closed.  

Is there any resolution?

Message 1 of 6
latest reply
5 REPLIES 5

Wrong item

@enr_us_emezpj 

 

A mis-advertised item doesn't match the description. Your seller has to send money for the return shipping.

 

Perhaps you chose that the item didn't fit? If you did that, asking for a partial refund is a logic step, but leads to nowhere if the seller doesn't cooperate.

 

A cancelled return is closed and cannot be reopened.

 

If you paid with Paypal, you can open a dispute there. But you need to find help from PP for the return shipping. https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

 

Better is help from your card provider. Did you use a card?

 

 

 

 

Message 2 of 6
latest reply

Wrong item

 

Thanks.

This seller was brutal.

First told me I had to pay for shipping.

I did pay with a card. Good point.

I am surprised  a seller can abuse a buyer

and Ebay offers no assistance.   

 

 

Message 3 of 6
latest reply

Wrong item

Ebay do offer assistance if your request is based on a complaint that the item doesn't match the description.

 

Help page for returns: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

 

 

Message 4 of 6
latest reply

Wrong item

Is there a way to post to the community alerting them to an unscrupulous seller?

Message 5 of 6
latest reply

Wrong item

No, it even is not allowed.

 

Leaving feedback is your option for 60 days.

Message 6 of 6
latest reply