Dear eBay Customer Support,
Thank you for reviewing our request regarding the feedback left by laur_schee for the purchase of the "New Colors! Murano Glass Handcrafted Unique Lovely Fish Figurine, Size 2."
We appreciate your attention to this matter. However, we are disappointed by the decision not to remove the feedback, as we believe it is unjustified and does not accurately reflect the transaction.
Despite the acknowledgment of error by the customer with the phrase "my mistake" included in their comment, we are perplexed as to why eBay has chosen not to remove the feedback. This decision has deeply saddened us, particularly considering that this product, being one of our best sellers, has never received negative feedback before.
We have taken every measure to ensure transparency in our listings, including providing detailed photographs and highlighting the importance of reviewing product descriptions before making a purchase. The product's dimensions were clearly illustrated in both images and videos, leaving no room for ambiguity regarding its size.
Moreover, the refusal to remove this unjust feedback may adversely affect our sales and reputation on the platform.
We kindly urge eBay to reconsider its decision and remove the feedback in question. Your assistance in resolving this matter would be greatly appreciated.
Thank you for your understanding and cooperation.
Best Regards,
Karma Murano
