Why must I have to request a return for any claim?

[urc-wr7]

Every time I open a claim it must be a return... obviously when a seller sends the wrong part, I would like to send a message, but I am forced into making a claim. Now, how am I to get the right part when I must pay 3 times the price for it to return and what I really want is an exchange. It is not my fault to have to pay for a seller who can't keep up with orders. Geez!

[iowa_east_coast]

If it's not what you ordered file a not as described case. Seller will send you a shipping label.