Why is my account suspended? Why is contacting customer service so difficult?

[aboutus-aboutwe]

I discovered my seller account has been suspended and when I go to the resolution center it is unclear why such a drastic action was taken. I within my first 2 months of being a seller and I looked for customer service and am lead to a bunch of articles which do not deal with my issue. Any suggestions beside closing my store and moving on to another platform?

[eburtonlab]

What does your seller dashboard say?

https://sellerstandards.ebay.com/dashboard

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid