Why does eBay say I need to pay original shipping cost on item returned by buyer?

[zztop11]

Sold an item. Buyer has returned it and I want to refund her. When I go to do this, the original shipping charge is included. That should not be happening. She is returning it because she says it is too big. I can not remove that charge from the total return cost. Anyone know what to do to change this? TIA.

[disneyshopper]

If your listing had a 14-day or 30-day return policy, that is for any reason, and when the item is returned, you refund the buyer in full.

[zztop11]

Wow. When did that change? It was not always that way.