Click on the link below if you need help with an item that was not received or help with an item that arrived damaged/faulty:
> Returns, items not received, and refunds for buyers (including Guest buyers)
After 3 business days, be sure to Ask eBay to step in and help if the seller hasn't responded. Also, there is a link on the help page where you can click to check the status of your case. eBay will review the details and get back to you (and the seller) with a resolution:
> Ask eBay to step in and help for buyers
