What's the next step for return doesn't match description when seller refuse to cover shipping?

[henban89]

I submit a return, seller accepted the return however refused to provide a return shipping label or cover the return shipping cost even though eBay's policy stated seller's responsible for return shipping charges. It was obvious the seller is doing that to deter me from my return the product as the cost of shipping is more than the product itself. I am stuck right now, as I don't see what's next the step to take. I tried to have eBay step in for this situation but there is no option to do that and I tried looking through the help page which led me back to where I started.

[comics-scifi-collectibles · Accepted solution]

@henban89   You can't ask eBay to step in and help until the case has been open 4 business days after you opened the return request.

Ask eBay to step in: 

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701&st=12&pos=4&query...

[henban89]

Thanks, I guess I just need to wait for a couple more business days.