The buyer bought 16 jewelry items from me (all earrings). I gave her a deal on each one about 15% off and paid for her shipping. Now I received an email from her stating "The eBay money back guarantee in which she states the reason she is returning and wants a full refund is because "the earrings do not match or look like the pictures". They do! She wants her money back on 5, and that I pay for return shipping label because she states," The earrings are all to big." I have photographs with each earring listed showing them next to a ruler with a quarter for size and measurements in the seller's item description. I have even told each possible buyer in the description to look at the included photographs for the dimensions and size with a quarter next to each one. I asked her why she did not look at the pictures? No response. I previously went through so many questions and answers regarding the earrings with her. (The posts, backs, do they appear big?)
Can you tell me how I can prevent this from happening in the future. I said I do not accept refunds on my item page. Why should I have to go through the time of taking photographs to measure and put my items next to a quarter, if a buyer is able to site and use eBay money back guarantee and still say they are to big? I would like to know how I can have any say in this in the future or what I can do? There doesn't seem to be much options for a seller. eBay seems to say if I don't refund, my account will have some bad things on it. Could you please explain what happens to a seller if they do not comply. It seems eBay just wants to please the buyer. What about the seller?
Thank you for your time
GloryBells • 
