Unable to offer free shipping

[kboissey]

I’m trying to offer free shipping for an item. When creating the listing I select the appropriate option but when the listing goes live it’s reverted to buyer pays shipping. Tried through the app and on a browser…same result. Revising the listing, same thing. Any suggestions? Thanks 

[comics-scifi-collectibles]

@kboissey   

Other sellers are having problems with the shipping section.

I recommend you switch to the New Listing Tool on a PC if you are not already using it. The New Listing Tool has the option to add a video in the photo section.

Look on the upper right of your draft on a PC for a gear or dots to see if you have the option to change listing tools.

OR

Sign up for Seller Hub while working from your computer to create your listing using the new listing tool.

To access Seller Hub:

1. Go to https://www.ebay.com/sh/landing
2. Click Start Using Seller Hub

3. Open your Draft here: https://www.ebay.com/sh/lst/drafts
4 To create a new listing go to your active listings page:

https://www.ebay.com/sh/lst/active and click the blue Create listing button near the top, right-hand side of the page.

If you still have this technical issue then here's how to contact eBay customer service for assistance

Click this link: https://www.ebay.com/help/contact_us?id=4191&st=10

Request a call back or live chat from the left hand side of the screen.

[kboissey]

Thanks very much for the info! I’ll do that.