Trying to process a return for a customer

[netkdo]

The buyer and I agreed to process a return. I had to issue a return then send a shipping label. The buyer says the never received the shipping label. If I try to send another, I will get charged again. When trying to get help through the ebay automated help site. It says the transaction is closed. ---Wait, I didn't get my item back.

what to do?

[disneyshopper]

To contact Ebay Customer Service, use this link and click on "Have us call you" or "Chat with us":

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

Customer Service is open 5:00am to 9:30pm Pacific time.