Trying to cancel, seller not responding

[e.p.a.y.s.u.x.s]

I'm trying to cancel an order, but the seller is not responding to any of my messages for the past 5 days! Do I really have to wait 30 days to have this canceled!?

[mam98031]

Have you paid for the item?

If you haven't paid for the item and it has now been 5 days, the seller can file for a cancellation with a reason that you never paid which puts an unpaid strike on your account.

If you paid them, have you look to see if it has shipped?

[e.p.a.y.s.u.x.s]

The item has been paid for  And has not shipped yet plus the seller does not respond to any messages for the past 5 days.

[kensgiftshop]

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@e.p.a.y.s.u.x.s wrote:

The item has been paid for  And has not shipped yet plus the seller does not respond to any messages for the past 5 days.

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Sellers are not required to respond to messages or cancel orders.

Not much you can do until a day after the estimated delivery date, then you can open an Item Not Received case for a refund.

[mam98031]

You need to open an INR [Item Not Received] claim. You are able to do this ONE day AFTER the package was due per your purchase.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.

That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box you can click on that says Return This Item.

OR

eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.