I started selling in 2022 and really had no idea what I was doing. Early on I ran into some issues where I made mistakes on inventory. I had to cancel those sales and when it asked me for a reason I used "out of stock". Well since that time I now understand that I can only have a percentage of "out of stock" items before it affects my seller rate. I have managed not to have any more instances of out of stock items.
Last week, I went to ship a breakable item and dropped it. A small piece was broken. I contacted the buyer and explained the situation. I gave her the option of going ahead and shipping and giving her a 75 percent partial refund or I could keep the item and refund the full amount. She opted for a full refund. When I went to process the refund, it asked for a reason. Nothing seemed to fit, so I picked "Other" and then gave a reason as to what happened.
I went into my account this week only to see that Ebay has charged that as an "out of stock" refund. It wasn't out of stock and I certainly couldn't send a broken item. I have contested the charge but Ebay has not even responded to me. This "out of stock" return has now put me into the "Below Standard" position. This is really frustrating. I have 100 percent positive on every other portion of my selling history. What should I do? Any suggestions would be appreciated.
