Tracking number shows another package delivered but obviously not the one I’m shipping.

[dustc_19]

Long story short I received an order on a shirt. Got it packed up and slapped a label on it for next day shipping since it’s the weekend. I get a message from the buyer asking what’s going on with tracking? I check tracking and it says delivered on June 9th when clearly it is June 22nd. The package delivered has the same tracking number on it as the package I’m shipping out somehow. I’ve never had this happen before and I’m not sure what to do other than cancel the order and have the buyer purchase again. Any help is appreciated!

[comics-scifi-collectibles]

@dustc_19  

"It's a glitch specifically between eBay and USPS. It only occurs when buying labels from USPS using eBay's label generation system. It apparently happened last fall, and it's a glitch they're aware of.

New update, if you track the packages through eBay's app or website, the proper tracking info is shown, but if you track via the USPS website, it shows the tracking info for the previous use of the tracking number."

See this post on the Shipping discussion board>

https://community.ebay.com/t5/Shipping/eBay-USPS-reusing-tracking-numbers-after-only-a-few-weeks/m-p...