Time contraints on reporting item if it does not arrive

[leechlover]

There is an item listed that has a delayed shipping date (over a month away today is 2/6 and estimated delivery date of Friday March 22 - Tues March 26)…is this item covered under the eBay guarantee.  Let’s say the seller never sends it or it gets lost in shipment, would I get my money back? I am a bit nervous to bid on something that I have to wait over 25 days? It appears the seller won’t have access to the item until March. Thank you.

[woodland_gnome · Accepted solution]

The 30 day window to file under the Money Back Guarantee starts running at the end of the delivery estimate you are given when you pay (save your order confirmation email from eBay--the estimate given in your Purchase History is subject to change as new estimates arrive from the carrier).  If you don't get a package from the seller by the time the estimated delivery date you were given when you paid has fully passed, go to your Purchase History for that item, click the link for more options and select that you haven't received the item, then follow instructions from there.  If you haven't gotten the item as described or a full refund after 3 days (but before 21 days) from doing so go back and you should find a link to "Ask eBay to step in" to get your refund.

[leechlover]

Thank you!  Excellent explanation!  I chatted with eBay and the agent told me not to worry and went over the details.  Your response is so detailed and I really appreciate your help!

[kh-jean]

Hi everyone,

This thread has been closed at the request of the OP.

Thank you for understanding.