The tracking number is wrong

[mardich_55]

I bought a product and it never arrived. I filed a claim with UPS and they told me that the tracking number is from an "Amazon" purchase and that the recipient is someone else. I asked the seller for the correct information but they didn't respond. I filed a claim with Ebay and they told me that everything was fine and they closed the claim. Now I am without the product and have lost money. Where do I file a claim?

[rfmtm]

Open an Item Not Received case here:

http://resolutioncenter.ebay.com/

[mardich_55]

Hi RFMTM,

I already did that, but Ebay's response is that my claim was closed, they don't inform me of the correct tracking, so I have no way to claim it from anyone again. On UPS can't give me an answer either because when they verify the number they tell me it's an Amazon purchase...

[rfmtm]

Ebay would not close your claim if seller did not have tracking showing delivery.  So it would seem you let the claim expire without asking ebay to step in.   If so open a claim with through the payment processor.

[mardich_55]

Thanks RFMTM,

The package was delivered, but at a different address and to a different person. I have even sent photos of the correct delivery door (mine) and the one that appears in the UPS image (which is another door), but they do not want to understand that the "Tracking Number is wrong". I am also complaining on Paypal, but I still do not have an answer. Is there no phone number to speak to someone at Ebay and explain?

[rfmtm]

You will need documentation for ebay that your address was not associated with that tracking number to submit when you appeal the case.

Contact ebay by chat or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid

Send a private message for further help here:
http://Facebook.com/eBay
or
http://Twitter.com/AskeBay