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Sold items not automatically being removed from my active listing

I have been experiencing a serious problem with items that have sold, were paid and shipped but not removed from my active listings.  The items remain active but with a zero quantity (0 quantity). Unfortunately, buyers can order and I can accept offers even thought there is zero quantity. As a result I end up with an out of stock situation.

 

Does anybody have any suggestions on how I can fix this problem. Maybe I have a bad setting or something. Please share your thoughts, especially if you have experienced this problem.

 

thanks in advance.

 

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Sold items not automatically being removed from my active listing

You have the out of stock option turned on.  You can turn it off on this page, under multi-quantity listings -

 

https://www.ebay.com/uas/selling-pref

 

 

wooden_flower Volunteer Community Mentor.
eBay member since 2001.

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