Shipping

[robkast82]

Shipped an item with prepaid label. It’s been over a week. No updated information. Post office told me to come back after ten business days. Realistically I think the package was stolen or misplaced. What should I say to the buyer and what’s the most probably outcome for both parties. 

[ferncliff-39]

@robkast82 

No scans at all - did you get one when you first mailed it?

I've never had a USPS package stolen or misplaced, just very late at times.

Did you submit a Help Request on usps.com - that will shake it loose sometimes.

https://www.usps.com/help/missing-mail.htm

Also enter the tracking  in their Search tool, then enter your email to receive update notices  - that can work too.

https://tools.usps.com/go/TrackConfirmAction_input

How late is it -is the buyer asking about it?