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Shipping is not being calculated into order- IMMEDIATE HELP NEEDED

Shipping  in my  listing was $10.00 with the item, but then when the order sold a bit ago the shipping has been canceled out and buyer was only showing the amount for the item. So they are only showing to pay $10.50 for an item and no shipping. HELP they should be paying $20.50. 

Why is my shipping not being totaled into my Order!

 

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