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Sending invoice

I had a listing that offered free shipping.  I received an offer of 40.00 + shipping.  I accepted the offer.  Before I had a chance to send an invoice for the 40.00 + the shipping charge the buyer paid for it but it was only for 40.00 no shipping charge.  I tried to send an invoice then through Seller Hub and My Ebay but there is not a send invoice in the action drop down.  What is wrong

 

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Sending invoice

An offer is for the item price only the shipping cost is what ever is shown in the listing,in this case it was free shipping. 

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