Seller won’t provide a return label or refund

[tardis3824]

Please help. 

I ordered 2 decorative rabbit heads after seeing one in a local shop. What the seller posted for photos is the REAL item,…it’s proportions everything. 

What a received was a terrible copy that arrived in pieces. 

this was a bait and switch and now I need help because the seller says they can’t provide a return shipping label.

please help 

[disneyshopper]

Go to

My ebay > Purchase History

Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.

If the seller is from another country, s/he will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in this country, or refund in full without having you return the item. If the seller does neither, click on the link to Ask ebay to step in, when it shows up in the case.