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Seller sent wrong item, now won't return messages.

I purchased and item , and the seller sent the wrong item. I contacted the seller, and he said he was sorry and offered me $2.00 for compensation. This would be all fine and dandy except the item cost nearly $ 12.00. I know it's not an expensive item, it's the principle. Iv'e reached out with numerous messages, with no response. 

What should I do ? Leave negative feedback, take the loss, and move on with my life, or file a dispute

Message 1 of 4
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1 BEST ANSWER

Accepted Solutions

Seller sent wrong item, now won't return messages.

1. Request the return through eBay.

2. The seller responds 

3. Either eBay or the seller sends you a return label.

4. Return the item.

5. Seller receives return.

6. Seller issues refund.

 

Yes, if the seller does not issue the refund, then you ask eBay to step in.

It's all explained here: Return an item for a refund | eBay 

ALWAYS be honest and exceedingly FAIR!

The Volunteer eBay Community Mentor formerly known as juanmogamer

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Message 4 of 4
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3 REPLIES 3

Seller sent wrong item, now won't return messages.

Request a return for item not as described through eBay:

Return an item for a refund | eBay

 

To start a return, use the button below.

Return your item

ALWAYS be honest and exceedingly FAIR!

The Volunteer eBay Community Mentor formerly known as juanmogamer
Message 2 of 4
latest reply

Seller sent wrong item, now won't return messages.

so if i send back the item, and he doesn't rely or refund me, then do I ask ebay to step in

Message 3 of 4
latest reply

Seller sent wrong item, now won't return messages.

1. Request the return through eBay.

2. The seller responds 

3. Either eBay or the seller sends you a return label.

4. Return the item.

5. Seller receives return.

6. Seller issues refund.

 

Yes, if the seller does not issue the refund, then you ask eBay to step in.

It's all explained here: Return an item for a refund | eBay 

ALWAYS be honest and exceedingly FAIR!

The Volunteer eBay Community Mentor formerly known as juanmogamer
Message 4 of 4
latest reply