eBay

trancode1111 · ‎06-15-2024

The seller provided a FedEx tracking number that is not valid for my address. The FedEx photo is not of our front door, and the package is not the right size and weight for what we ordered. Seller has not responded to our question regarding the incorrect tracking number. What happens next?

eburtonlab · ‎06-15-2024

Check your order details to make sure the correct address appears there. That is the address the seller is required to ship to.

Contact the shipping service to determine if the tracking number you received was for a package that was addressed to you.

Good advice for dealing with false tracking can be found in the marked solution to this thread:

https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...

What kind of feedback does your seller have?

You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.

trancode1111 · ‎06-19-2024

Yes. The address on the order is correct. I contacted FedEx first, as I said in the post the tracking number is NOT for a package delivered to my address. Here is what I reported originally:

The seller provided a FedEx tracking number that is not valid for my address. The FedEx photo is not of our front door, and the package is not the right size and weight for what we ordered. Seller has not responded to our question regarding the incorrect tracking number.