Seller asked me to close the case so they could send a refund. If I close the case and they dont sen

[rmwfarms]

Seller asked me to close the case so they could send a refund. If I close the case and they dont send me a refund do you have any recourse?

[house*of*paws]

Hi @rmwfarms 

DO NOT close any case before getting refunded.  You won’t be able to reopen it.

You can ask eBay to step in 4 business days after opening the case.  That’s what you should do if your seller doesn’t cooperate.  [The case will ‘time out’ after about 21 days if you don’t bring eBay in.]

[shipscript]

@rmwfarms 

Per the instructions to sellers regarding returns, a seller can offer a refund for up to 90 days after purchase. But if a buyer opens a case, that option is no longer available. Instead, the seller can only  work within the parameters of the case:

https://www.ebay.com/help/selling/managing-returns-refunds/refunding-buyers?id=5182

"If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. Instead, any refunds must be made through the open request or case, which can be viewed in My eBay Sold, or the Returns, Cancellations, or Requests and disputes tabs in Seller Hub."

As mentioned by @house*of*paws , it is not wise to close a case because then you will have no further recourse if the seller decides to ignore you.