I need some help here and hoping someone can assist! I purchased an item for nearly $300 after taxes and shipping. Once received, I noticed that not only was the part damaged, but it did not match the description. I contacted the seller, who then asked for pictures. After I sent the pictures, the seller offered me a $20 refund. I could not use the parts because they did not fit, never mind the damage, so this was a pointless offer. I thanked the seller for the offer but told them again, that I could not use the parts. The next message from them was something like, “…so you accept the $20 offer”? When I replied again, again that I could not accept, the seller sent me instructions with the return address. I shipped the parts back – costing me an additional $50 – and it got worse from there!
After they were delivered and I had not heard anything, I contacted the seller again. They asked for proof, so I sent them the tracking number and proof of delivery. A few days later, I again asked but got no response. Finally, I told them I was fed up and wanted it resolved by the end of that day. Their response was, “…the 30 days have passed, and it is too late for a refund. (Those are not the exact words, but the grammar was so horrible that I felt the need to do a bit of translating). When I complained about this, they told me to open a case with eBay!
I cannot get past the “return item” selection for asking eBay to step in because the 30-day window is closed. Again, this has been an ongoing issue for almost three complete weeks since I received the item. Of course, it has been longer than 30 days.
Now, not only am I out well over $300, but I also don’t even have the parts! The seller has them and has probably already listed them for sale again! I am at a loss. The only thing I have been able to do is to leave a negative review (keep in mind that I did not do so until the seller more or less to me &#*@ off).
Any ideas?
