eBay

shutterbug7468 · ‎04-27-2022

I am a 1500+ ebay buyer with 100% rating. I recently purchased a mac computer at a great price and the seller marked it as shipped and provided a tracking number but never shipped it and has become non-responsive. I opened a return - but realized since I never received the item - I had nothing to return so I canceled the return so I could file a different complaint that the item was never sent.

I am 5 days past the projected arrival date - but not seeing any way to get help securing a refund from ebay. Anyone dealt with anything like this before - or have any advice? Sure would appreciate it.

Jeff

mam98031 · ‎04-27-2022

@shutterbug7468

I'm not sure that you can file a claim now since you opened the original one and then closed it.

You need to open an INR [Item Not Received] claim.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.

That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box you can click on that says Return This Item.

OR

eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.