Returning a coin that has many scratches. I am unable to give a photo of the coin. stops the return

[stevepoolshark]

I think asking  for a photo is a way to make it harder to do a return. I have no way I can submit a photo. The sellers know what the coin looks like.

[twinkling.smile]

@stevepoolshark 

It's part of the process to send a picture: https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

How to request a return through My eBay

1. Find the item in your Purchases - opens in new window or tab.
2. Select Return this item from the menu on the right.
3. Select your reason for the return and enter a comment about why you're returning it.
4. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.
5. Select Confirm return.

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You can contact eBay about it: https://www.ebay.com/help/eua?id=5275&mkpid