Return request closed with no explanation

[clancy1-123]

Why is my return request closed when asking for a refund on an item that doesn’t match its description. Money back guarantee ????   

[gosimus]

@clancy1-123 

< Why is my return request closed when asking for a refund on an item that doesn’t match its description >    

We are not eBay employees and cannot look into your account.  One possibility is that it was closed due to inactivity – that is, you neglected to click the "Ask eBay to step in and help" link.   https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701

[mr_lincoln]

Hi @clancy1-123 

-Did you actually return the item to the Seller?  If so then what @gosimus shared is probably what happened