06-11-2024 07:34 AM
Buyer bought a pair of white capri pants. When returned there were stains on the back pocket. How do I handle this?
06-11-2024 09:25 AM
@kit_kat56 Unfortunately since you do not offer FREE RETURNS you do not have seller protection for situations like this. All you can do is write the loss off on your taxes. You should report the buyer for return abuse.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=
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