Return Request

[zjhbassplayer]

Buyer wants to return an item because they say it was not as depicted.  I am 100% sure it is, and I have over 1400 positive feedback  transactions.  The item is less than $15, what should I do.

[disneyshopper]

If the buyer states Not as described, you have to accept the return.  ebay's MBG trumps your No returns policy.  A prepaid return shipping label will be provided.  The buyer prints it out, and once the tracking on the package states DELIVERED you have 2 days to refund the buyer.  If you refuse, ebay can refund the buyer from your funds and not require the buyer to return the item.