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Return Label process. Not sure if I did it right. I have not had a return in over 4 years

I set up an RA number and clicked a button that has now disappeared. Not sure if that sends a label or not but I think not it only seems to have the RA# and my address. I would like to have the buyer use a label I create for them to keep it cheap. How can I now correct my mistake or see if indeed a label was sent? Thanks for any help in advance.

Accepted Solutions (1)

Accepted Solutions (1)

@proudpandaproducts   I have not used the RMA option.    Once you select okay I believe it lets the buyer know that there is a label waiting to be printed just like it normally does.  

 

You are NOT charged for an ebay shipping label from the return flow until the buyer uses.  

 

Provide your own pre-paid label

If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label.

When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. For items worth more than $750, signature confirmation is required. 

Here’s how to send your own label from the View return details section:

  1. Select Upload a shipping label and then the upload image icon.
  2. Choose the label you want to send to your buyer.
  3. Select your carrier and enter the tracking number.
  4.  

This page also tells you the other alternative ways to handle return shipping

 

https://www.ebay.com/help/selling/managing-returns-refunds/return-shipping-sellers?id=4703&st=12&pos...

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