Restricted for no reason

[hotc479]

I just created my account and made my first sale and now my account is restricted and the ebay rep told me that they are restricting my account because they feel like it and wont lift the restriction !!! HOW CAN I FIX THIS

[eastlaneave · Accepted solution]

@hotc479 

I am sorry you got a flip and unprofessional answer.

Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:

- You have eBay selling costs to pay
- You need to reimburse eBay for a refund or a claim paid to your buyer
- You have violated one of the rules or policies
- eBay couldn't verify your account information and needs more information.


✓ Check eBay messages first https://mesg.ebay.com/mesgweb/ViewMessages/0 also check your "trash"

✓ Check to see if you owe anything to eBay, and make a one-time payment if you do: https://ppcapp.ebay.com/myppc/wallet/list


✓ Verify/update/complete your Profile Registration:
- Name, address, phone number, and identity information (profile) on your eBay Account: https://accountsettings.ebay.com/profile
- Use a Street Address, even if you don’t get mail there.
- Make sure both email and cell phone are marked "Verified".

✓ Add a Checking Account and Credit/Debit Card: https://ppcapp.ebay.com/myppc/wallet/list

✓ Please check to see if you have BOTH a Checking account marked as "Used for payouts" and a credit/debit card. One of these (bank account or card) needs to be marked as "Preferred for selling costs".


If that doesn’t solve it,
- You'll need to talk with eBay Customer Service

- Read this page, then contact Customer Service
https://www.ebay.com/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-...


-- >> How to Contact Customer Service << --

Scroll to the bottom of this page: https://www.ebay.com/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-...

At the bottom is a button labeled Contact Us.
1) Click Contact Us

In the CHAT WINDOW
2) Type "I need help" in the chat window
3) Click "Selling"
4) Type "Agent"
5) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.

OR you can also go here:

- twitter.com/askebay
- www.facebook.com/eBay <<== This is where I go when I need help. Just sent a private message to the page.

[hotc479]

I dont have any of those reasons to be restricted...and i called customer service back and they told me they wont tell me why and they will never change there mind ...im banned for life for no reason whatsoever...this is so unfair ...how can a company do this to an innocent person ..

[eastlaneave]

@hotc479 

I am sorry.

I suggest going step by step through all the things in my post. Verify your profile information, in particular.