@Anonymous Restocking fees are no longer allowed.
I see you are a top rated seller. If you offer a 30 days or greater return policy, even buyer pays, then you can use the following seller protections:
Condition of return | Refund deduction guidance |
Excellent condition:- Unused, undamaged, or unaltered
- All items included in the original package
- Factory or vacuum seal must not be broken/opened (if applicable)
- Original tags included & attached (where applicable)
- Must include provided certificates of authenticity, grading, or appraisal
| No deductions |
Good condition:- Missing original packaging
- Factory or vacuum seal is broken/opened, but the item is still in its original condition
- Original tags included but unattached
| 5%–10% deduction |
Fair condition:- Missing parts
- Some signs of wear or use
- Item has been installed
- Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings
- Original tags missing
| 15%–30% deduction |
Poor condition:- Significant signs of wear, or significantly different than how it was shipped to the buyer
- Missing essential parts
- Item is damaged, scratched, defective, or requires service or repair
- Missing provided certificates of authenticity, grading, or appraisal
- Opened items that cannot be resold (perishables, liquor, makeup)
- Sold multiple items but the buyer didn’t return all of them
| 35%–50% deduction |
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115&st=3&pos=2&query=How%20to%20handle%20a%20return%20request%20as%20a%20seller&intent=returns%20sellers&context=DEFAULT_SELLER&lucenceai=lucenceai&docId=HELP1113#how_partial
Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003
