Removing a Cancellation?

[tns-3223]

I recently had to cancel an order because it was out of stock. I listed the reason on the cancellation as "Out of stock or damaged."

Now the buyer is contacting me saying that their account is restricted because of the cancellation. I told him there is no way to remove a cancellation and that his account wouldn't be suspended unless I chose the reason "Buyer hasn't paid." 

He keeps saying that a picture of the order that was cancelled is shown and that it was suggested to reach out to the seller and request the cancellation be removed.

Please advise.

[comics-scifi-collectibles]

@tns-3223  Only the seller receives a DEFECT for canceling as out of stock.   If he has any questions about the message from eBay have him contact customer service.

eBay CS can be hard to contact so share this link> 

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back