Refunding a buyer

[oldcoramercantile]

First off, I am compelled to say it is ridiculous that we cannot access Ebay by phone!!!!!

I had an item returned to me as undeliverable and am trying to issue the refund.  When I do so, I received the message:  A post-transaction case exists on this order, seller refund can't be triggered.

Can anyone tell me what this means, please?

Thanks!

[wooden_flower]

It means the buyer opened a claim - probably a not received claim. Check here -  https://www.ebay.com/sh/resolutions

To contact customer service, follow the instructions on this page to work through the automated assistant to request a call back - select agent when it is an option -
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851