wooden_flower Volunteer Community Mentor.
If you are saying that you never received the item, but opened a return, that would be why eBay may not be able to help - you wanted to open a not received claim. Still, sometimes customer service can fix that for you.
Ask for help by contacting customer service on social media - post a private message on twitter or facebook. www.facebook.com/ebay www.twitter.com/ebay
If they can't help, contact you credit card issuer and ask them to open a not received dispute for you.
