07-24-2025 10:00 PM
Attempting to submit a claim for a refund I got as far as entering four photos, firstly rather large ones. The 'Continue' button remained grey. Then re-sized the photos and entered the little ones after deleting the big ones. 'Continue' remains grey.
I am doing this from a MacBook Pro with up-to-date system. My browser is Safari.
How can I get 'Continue' to allow my claim to be submitted?
07-25-2025 06:47 AM
Try another browser to rule out a browser issue.
Be sure you are including at least two lines of text explaining the issue, separated by a "newline", but using no special characters.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.