Refund a Buyer including Shipping

[blabor101]

A buyer purchased an item and paid for shipping.  The item was clearly posted as local pickup only.  I am trying to give him his money back.  If I issue a refund, eBay charges me for the amount the buyer paid for shipping.  If I try to cancel the transaction, I still get stuck for shipping.  How do I give him his money back?

[wooden_flower]

@blabor101 

Cancel the transaction as buyer requested or problem with address. You have to fund the refund, but then eBay will release the payment and reverse the fees.

You can pay for the refund using a credit card - just make the card your preferred method for selling costs here - https://ppcapp.ebay.com/myppc/wallet/list

[blabor101]

I tried that and eBay is still trying to charge me the shipping fees.

[wooden_flower · Accepted solution]

@blabor101 

Did you buy a shipping label? If so, you need to cancel the label. The refund takes about 3 weeks.

1. Go to Manage shipping labels - opens in new window or tab.
2. Find the item you'd like to cancel the shipping label for, then from the Actions column, select Cancel Label.
3. Choose your reason for canceling the label.
4. Select Send request.

[dryophelia]

@blabor101 

How was he able to pay for shipping if it was “clearly posted as local pickup only”?

[blabor101]

No, I have not requested a shipping label.

[blabor101]

No idea how he paid for shipping.

[blabor101]

Is there anything else I can do?

[wooden_flower]

@blabor101 

What makes you think eBay is making you pay for the shipping? The only way you pay for shipping is to buy a label.