Receiving a bad alternator

[cbrigitha2012]

I received a bad alternator. The seller, put the alternator is NEW. I received the alternator, and the item is a damage part. Now I send the seller different mail. No answer. Now I read the seller review, I see that the seller is working so. The seller not respond to email. And the seller normally send you damage parts. Increíble. The problem is, that i don't live in USA, it's a lot of money to send this item back. What kind of possibilities there, so i can receive my money or a part of them. I'm so disappointed

[theshoppingmom2]

@cbrigitha2012 

Dont worry, you are protected by eBay's "Money back guarantee. "
http://pages.ebay.com/help/policies/money-back-guarantee.html

You can open a case for item not as described. Go to the bottom of this page to the Resolution Center and open a case.

do not close the case unless you have received a replacement or your money back

[janet9988]

The seller is only required to pay for return shipping form the original shipping destination. You show as be located in the the United States.