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Received order partially missing?!

I am on Ebay - 14 years

Have situation:

Listed King sheet set for $299, have 6 watchers (product is absolutely great quality)

One buyer sent message asking to sell for 30% less - I said no thanks

Next minute - literally next minute after I denied offer - he/she purchased it for full price. I shipped via Express (FedEx 2nd day) service.  Next day after package delivered - buyer sending me email saying - 2 pillowcases are missing from the set!

As I had absolutely identical situation couple of years ago - BEFORE packing and shipping this set I made a photo (opened packing - put all 4 items - 2 sheets and 2 pillowcases separate and pictured it), then I packed it and shipped out.

Now - buyer, asking me to mail him/her pillowcases - not asking to return and or credit.

Did anyone have same or similar situation? Please, share experience

Thank you!

 

 

 

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