Received damaged item

[maureenxoxo]

I received a damaged item.  Seller never responds to my messages. I am requesting a refund of $400.00 to have the item repaired.  I intend to keep item and repair the damage, but what else can I do in order to get the $400.00 to repair when the seller never responds and I need ebay help to resolve this issue.  Please help.

[kensgiftshop]

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.