On your Purchase history click on More. Choose I did not receive the item. Follow the prompts and instructions. eBay will tell you when you can ask eBay to step in if the seller does not respond.
Is there tracking? If it is still in transit and not several days late, you need to wait for item.
Click on Money Back Guarantee at the bottom of this page to get more information.
I am not an eBay employee. I'm a US eBay Community Mentor.
