RIPPED OFF

[mollyb8922]

I have reviewed the case details, i can confirm that my colleague inform you that they will close the case in your favor, however the case got close in favor with the buyer. I would like to take this opportunity to apologized for the mis information that was provided to you. I’m sorry that this had happened and I’m here to help. 

I carefully reviewed your claim and I see that the case was closed in buyers favor. Since we no longer have the option to issue your refund through the system the way we normally would, I could see here that my Team mate submitted a manual refund request for you. I humbly ask for your patience and understanding to wait for 5-7 business days while we process the request.

My name is Jaehac from eBay and I received your case regarding the item “Gold Bracelet" (275554875838) that you sold to "thedudeabides12". Please allow me to explain the basis of the decision.

 Before anything else, I would like to thank you for your effort in checking with the progress of the case. This definitely put us into a thinking that you're a great and responsible seller.

 I have reviewed the details of this case and I was able to see that a previous team mate have submitted a manual refund request for you. I can see here that the manual refund submitted has been denied.

  I hope you understand that the decision made was in accordance to our eBay Policy. We hope you would understand that we highly base our case decisions with the information that is being provided to us.

[mam98031]

We are not Ebay on in this forum.  We are Mentors which are seasoned Ebay members that come here to try and help other members.  It sounds like you want to talk directly to Ebay.  Here is how you can do that.

Here are your options for contacting Ebay Customer Service.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/


If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...