Hi -- Ebay seems to have changed their format and I am not sure how to properly start a case on this. I ordered some items from a seller and then a few days later ordered more. The seller (without my approval) marked that they sent all the items together with one tracking number. This was a total 7 items. 4 in the first order and 3 in the second order. I was charged shipping on both orders so already I have an issue with the seller but I was willing to let that slide - so long as I received all my items. Unfortunately the seller only sent me 2 of the 7 items I ordered.
The entire first order (of 4) was missing along with 1 item from the second order. I contacted the seller and they are ignoring my concerns and just sent back a boiler plate reply with the tracking number that shows delivery of all seven items. I requested a refund for the 5 items, plus the double shipping.
My question is - if the seller does not make this right what sort of case do I open with ebay? I know an INR case will not work b/c the tracking shows delivery. I thought it would be an INAD case but I don't see an option for that - only a return request option. How can I return something I never received?
Thank you for any advice 🙂
