Problem with a return

[sm021986]

The label that was sent for my return was invalid. I paid for shipping. The seller will not replace the tracking number of the invalid label with the new one I provided. They keep insisting I use their label.

[wooden_flower]

Go to your return and enter the new tracking # so that you get your refund.  eBay can not force the seller to reimburse you for the shipping - you needed to ask for help before paying for it.

If you can't edit the tracking #, ask customer service for assistance.

To speak to customer service, use the link on the left side of this page “have us call you” - https://www.ebay.com/help/contact_us?id=4002&st=10

If you don't see 'have us call you' right under the chat link, click chat.  Then at the bottom of the chat topics, click more, then click contact an agent.