02-27-2025 07:50 AM
I have a listing that states "This listing has a policy violation. It's hidden until you can fix it. (See email notice for
more info.)
I do not have any personal info, nothing that looks like a email or a phone number, nothing stating that I am selling outside of ebay, I cant seem to figure it out, Please help.
Solved! Go to Best Answer
02-27-2025 07:52 AM
I can't see your listing because it is hidden
The error message sounds like eBay thinks there is a phone number or other contact information in the actual listing, or that you are selling something that requires a password.
Here are things to look for and edit to solve this:
1) Does your description mention "PayPal" if so, remove that.
2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?
If so, remove those.
3) A series of 7 or 10 numbers that looks like a phone number?
4) An @ sign in the description?
5) A misplaced period example fitbit.ly lets go.to the mall
6) The word PO Box, Street, Avenue, or other things that could be part of an address?
7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.
Here are the policies that apply
https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297
02-27-2025 07:52 AM
I can't see your listing because it is hidden
The error message sounds like eBay thinks there is a phone number or other contact information in the actual listing, or that you are selling something that requires a password.
Here are things to look for and edit to solve this:
1) Does your description mention "PayPal" if so, remove that.
2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?
If so, remove those.
3) A series of 7 or 10 numbers that looks like a phone number?
4) An @ sign in the description?
5) A misplaced period example fitbit.ly lets go.to the mall
6) The word PO Box, Street, Avenue, or other things that could be part of an address?
7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.
Here are the policies that apply
https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297
02-27-2025 08:01 AM
@guaranteed2003
If you can't figure it out, try copying and pasting your description here, I may be able to see what's happening.
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