Paid for item but have yet to receive tracking update

[ededwar-1]

I paid for an item November 15th 2024. It is now November 20th and the status has yet to change from ‘ Paid ‘ to ‘ Tracking ‘. i understand sometimes tracking numbers are not provided by the seller however shouldn’t the seller have updated the status of the package by now? I have contacted the seller everyday for the past 4 days but no response. 

[fashionsandbeauty4u]

@ededwar-1 

If you go to the Order Details for this transaction, there should be an estimated delivery date. Once it is one day past that date, open an Item Not Received refund request. The Seller is required to either provide a valid tracking number that shows the package is about to be delivered or a full refund. If the Seller does not respond, you can ask eBay to step in and force the refund.

[ededwar-1]

I unfortunately don’t see anywhere that shows estimated time of arrival. All i can see is ‘paid’ . When i click on report item hasn’t arrived it says wait until November 21st to report the item hasn’t arrived. It is now 22nd November and i am still receiving the same message asking me to wait until November 21st. i don’t understand 

[mam98031]

You need to open an INR [Item Not Received] claim.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.

That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box you can click on that says Return This Item.

OR

eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.